Job Opportunities


Outreach Specialist (Windham County, VT) - Part-time

The Outreach Specialist represents Vermont 2-1-1 in an assigned area of the state. The Specialist promotes the 2-1-1 service, actively participates in regional community partnerships and other appropriate collaborative groups, and maintains relationships with local agencies and local communities. The Outreach Specialist proactively gathers information about new health, human and community service programs and tracks changes in existing programs for updates and inclusion in the 2-1-1 database.

Click here to view a PDF of the Job Description.

Interested parties should submit a resume and cover letter to MaryEllen Mendl


Information and Referral Contact Specialist - Full-time

Vermont 2-1-1, a statewide Information and Referral Program of the United Ways of Vermont, is seeking full-time Information and Referral Contact Specialists.

Vermont 2-1-1 Information and Referral (I/R) Contact Specialists take incoming calls and texts and make follow-up calls on a scheduled basis. Contacts range from requests for simple information to complex cases with multiple needs requiring time spent in research, advocacy and crisis intervention. Duties include handling contacts pertaining to emergency housing for people in Vermont experiencing homelessness. All Contact Specialists have both individual and shared responsibility and accountability for delivering quality, professional information and referral, as well as advocacy services. Ongoing training and extensive support will be provided.

The ideal candidate will have a Bachelor’s Degree in Human Services or related field, an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services. Candidates with documented Customer Service, Contact Center experience may be considered in lieu of education.

Computer experience is required and database software experience is preferred. The ability to work a flexible schedule including early evening hours is essential.

Applications will be accepted until position filled.

Interested parties should submit a resume and cover letter to Sarah Lee


United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

Additional information